Our Commitment

Youngmind is strongly committed to ensuring that every customer receives their purchased digital software product, SaaS module access, service subscription or downloadable resource in a timely, reliable, accurate and secure manner. Our business model is primarily based on providing digital services and software-based access systems, therefore delivery is performed electronically. Upon successful payment confirmation, our automated and/or manual systems will initiate the process of product activation and the customer will receive an email containing order confirmation, software access credentials, activation instructions or download links based on the nature of the purchase.

Customer Responsibility

It is the customer’s responsibility to provide accurate contact details, especially the email address, at the time of purchase. All delivery communication will be sent to the same email address submitted by the customer in the checkout / account creation step. Youngmind shall not be liable for delays caused due to incorrect or invalid email addresses, mailbox storage issues, spam filtering, blocked domains or customer inbox problems. We strongly recommend customers to check their spam, promotions or junk folders if the delivery email is not found in their primary inbox.

Delivery Timeframe and Exceptions

• Standard delivery time: 1 to 12 business hours
• For manual activation based services: up to 24 hours
• Delays may occur during public holidays, maintenance windows or heavy server load

Youngmind will proactively communicate if any unexpected delays occur from our side. Customers who do not receive access within 24 hours are advised to contact our support immediately with order ID and transaction details for verification and re-delivery of credentials.

By purchasing and using our digital services, the customer acknowledges, understands and agrees that the delivery of digital software products is electronic in nature and not physical.

Electronic Delivery Confirmation

Once a purchase is completed, the delivery of digital products is initiated based on the customer’s registered email ID. Youngmind considers the product “delivered” when the activation mail, login credentials, access URL or digital download link is successfully sent from our system to the customer’s email. Whether the customer opens the email or uses the product immediately does not affect delivery status — because delivery is considered successful at the moment the information is transmitted.

Customer Follow-up and Access Support

In rare cases where access mail does not appear in the inbox due to spam filtering, email provider rules, or customer mailbox restrictions, the customer must reach out to our support team with their order information. Our team will always assist, re-verify and if needed, re-send the access details. However the customer must cooperate in providing correct details. Failure to check spam/junk folders or inactive email IDs is not considered delayed delivery.

Responsibility Of Digital Delivery Acceptance

By purchasing our digital products, customers acknowledge that delivery of access credentials, login authorization, or digital files completes Youngmind’s delivery obligation. The continuation of usage, installation or operation of the software thereafter becomes the customer’s responsibility.